• Frequently Asked Questions

Frequently Asked Questions

We’ve answered some of the most common questions about Coronation Mutual Funds below.

Have a question that’s not addressed in the FAQs? Contact us to find the answer. 

  • Log into your account

Please use the Unique ID sent to your email address and follow the instructions to change your password. Click here to login

 

  • View your statement

You can view/print your statement via the online portal. To access the portal, please click here and  input your Unique ID and password to view account details. 

 

  • Top Up investment

To top-up your investment(s) with us, you can make a bank transfer. Please contact our client care center on 01 279 7640 - 43 to get account details, Also, kindly indicate your unique ID/ account ID in the narration section when you make a transfer.

 

  • What’s my account ID

After you open an account with us, a welcome email will be sent to your registered email address. This email  contains your account ID. If you did not receive an email, kindly contact our client care center via 01 279 7640-43 or send an email to crc@coronationmb.com

 

  • How to Redeem your investment

You can redeem your investment with us at anytime. Redemption requests takes 24-48hours. To redeem your investment, kindly complete a redemption form which can be downloaded by clicking here. Complete the form and send to inquiries@coronationam.com 

 

  • Speak to an Agent

For further enquirie, you can speak to us via our client care center on 01 279 7640-43

 

  • KYC Documentation

The following documents are required to complete the onboarding process;
  • Passport Photograph
  • Utility Bill
  • Valid means of ID card.

 

  • How do I decide what Mutual Fund to buy? 

We generally recommend investing in the Mutual Fund which fits best with your investment goals and your tolerance for risk.  If you are looking to invest for the short term, you may consider our Money Market Fund for your investment need. We also have other funds such as the Coronation Fixed Income Fund, and the Coronation Balanced Fund. You can read more about our mutual fund offerings here or call us on 01 279 7640-43 to get a personalised assistance.

 
  • What are the risks involved? 

Risk is an inherent aspect of every form of investment. For mutual fund investments, risks would include variability, or period-by-period fluctuations in total returns. The value of the investments may be determined by factors affecting capital markets, such as price and volume volatility in the stock markets, interest rates, currency exchange rates, foreign investment, changes in government policy, political, economic or other developments.

 
  • Are returns from mutual funds guaranteed? 

Generally, Mutual Funds do not offer guaranteed returns to investors, hence the returns on the Coronation Mutual Funds are not guaranteed. The return on the funds are subject to the performance of the underlying assets. 
 
  • What is Net Asset Value (NAV)? 

Net Asset Value is the market value of the assets of the scheme less its liabilities. The per-unit NAV is the net asset value of the scheme divided by the number of units outstanding on the Valuation Date. Typically, NAV is calculated by summing the current market values of all securities held by the fund, adding cash and any accrued income, then subtracting liabilities, and dividing the result by the number of units outstanding. For funds that have equities and bonds, the NAV might fall because of the daily changes in prices, however, it’s the fund manager’s mandate to ensure the funds objective are always met. 
 
  • How, and against what, should I benchmark the performance of a mutual fund? 

A Mutual Fund’s performance can be benchmarked against other Mutual Funds of similar type - for example, the performance of a diversified equity fund should be compared to similar funds in the industry or against an established market index like the NSE 30. One can also benchmark the fund against any other broad-based index for the particular asset class. The Investment Manager usually decides a benchmark index at the time of conceptualization of the scheme and this benchmark serves as a good tool to measure the performance of the fund.

 

  • What is redemption price? 

Redemption price is the price received by the customer on selling units of an open-ended scheme to the fund. The redemption price will be same as the NAV. Investors have the freedom to exit at any time. However redemptions that are initiated during the minimum holding period will attract a fee.
 
  • What is an asset management fee? 

Coronation Asset Management as the Investment Manager of the Mutual Fund charges a fee for portfolio management. The fee charged on an annual basis is calculated as a percentage of net assets under management. 
Furthermore, there is total expense which represents the total fees and expense for the managing the funds and can be a maximum ratio of 5% of net assets under management payable annually. 
 
  • What is the Minimum Available Balance?  

The minimum available balance is the amount you are required to maintain in your Mutual Fund account at any point in time.
 
  • What is an Early Liquidation Fee? 

An early liquidation fee is a one-time charge which applies if you liquidate all or part of your investment before the end of the minimum holding period.



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